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About

Meet Our Team

We are caring, dedicated, friendly professionals with a wealth of experience from different businesses. We provide a fresh perspective and customized approach to each and every Medicaid case. Through collaboration, innovative thinking, and good old fashioned hard work, we consistently get our clients’ Medicaid application approved as smoothly and as quickly as possible. We are committed to delivering exceptional service with the highest possible customer satisfaction. Our supportive, expert team will assist you through the entire application process, while always reflecting the values that Silver Lining Solutions embodies.

Our team

Meet the people who get the job done.

Darcia Tremblay

Owner/President

Sue Furtado

Office Manager

Amanda Thomas

Supervisor Case Manager

Rita Dellisola

Senior Case Manager

Paula Potvin

Senior Case Manager

Sandy Knight Villamil

Maine/New Hampshire Case Manager

Lucy Gucciardi

Medicaid Application Consultant

Bruno & Buster

Welcoming Committee

Our values

At Silver Lining Solutions, we pride ourselves on incorporating a set of core values that define who we are as a team and guide us in our corporate culture. These values are at the heart of our company and shape our interactions with clients, nursing home partners, and each other. As we continue to grow and evolve, these five values remain unwavering pillars of our identity:

Values

These core values represent the essence of Silver Lining Solutions, and we uphold them in every aspect of our business. They serve as a compass, guiding us as we navigate challenges, make decisions, and strive for excellence. By embracing kindness, respect, hard work, diligence, and love, we ensure a bright future for both our company and the clients we serve.

01

Kindness

is the foundation of our company culture. We believe in treating everyone with compassion, empathy, and understanding. It is through acts of kindness that we foster a supportive and inclusive environment for our team and clients alike. By demonstrating kindness in our daily interactions, we create a positive and uplifting atmosphere that helps us grow both personally and professionally.

02

Respect

is at the core of how we engage with one another and with our clients. We value the unique perspectives, experiences, and contributions of each team member and client. We actively listen, appreciate diverse opinions, and treat everyone with fairness and dignity. By fostering a culture of respect, we create an environment where collaboration thrives and where everyone feels valued and empowered.

03

Hard Work

At Silver Lining Solutions, we are driven by a strong work ethic. We are committed to giving our best effort in every task we undertake. We take pride in our dedication to achieving excellence, meeting deadlines, and continually improving our skills. By working hard, we ensure that our clients receive top-notch service and that we remain at the forefront of our industry.

04

Diligence

for our clients is at the heart of what we do. We go above and beyond to understand their needs, challenges, and goals. By applying diligence, attention to detail, and a client-centric approach, we provide solutions tailored to their specific needs. We aim to exceed their expectations and contribute to their successful Medicaid approvals.

05

Love

is the secret ingredient that infuses passion and purpose into our daily work and also how we appreciate our clients and the community around us. We are passionate about what we do, and that passion drives us to excel in our jobs ands our purpose. Love guides us to care deeply for our clients, our team members, and our community. It is this genuine caring that enables us to create meaningful connections and make a positive impact on the lives we touch.

Darcia Tremblay

Owner/President

Darcia has 15+ years of experience successfully processing thousands of Medicaid Applications, working with over 300 nursing homes throughout New England. Earlier in Darcia’s career, she worked in advertising and public relations for 20 years. She acquired her management skills, ability to meet strict deadlines and personal relationships with clients during this time, and these serve as her basis to be a successful Medicaid Application Professional today. The Medicaid Application process is a complicated, cumbersome compilation of years of paperwork. Darcia is able to assist her clients and explain the process in everyday terms. She is detail organized to ensure all Medicaid deadlines are met. Darcia does everything within her control to ensure her clients’ applications are approved in a timely manner. Darcia was previously accepted to the Massachusetts School of Law. While she is not an attorney, she has a complete understanding of any legal issues that may arise during the Medicaid Application Process, and will refer to one of the many elder law attorneys she collaborates with. Darcia serves on the North Shore Chamber of Commerce Executive Board of Directors, as well as the Woman’s Thrive Advisory Council and is the Chair of the Chambers’ of Small Business Council. She was the recipient of North Shore Chamber of Commerce’s Diamond Award in 2022. In 2025, Darcia and Silver Lining Solutions has been names the SBA Women-Owned Small Business of the Year for Massachusetts.

Sue Furtado

Office Manager

Sue is our Silver Lining Solutions Office Manager and keeps us in order. She most likely will be the one answering the phone when you call our office. Sue has a background in office administration, and formerly worked as a Pre-K Paraprofessional at Our Lady of the Assumption School in Lynnfield. Sue is a vital part of the Silver Lining Solutions team, utilizing her many organizational skills. Sue lives in Lynn with her husband, two children and their dog Brady. She likes to crochet, bake and watch all the New England sports teams, especially the Patriots! She is a consistent member of our Medicaid team that our office and our clients rely on.

Amanda Thomas

Supervisor Case Manager

Amanda started with Silver Lining Solutions in July 2021, was promoted to Senior Case Manager in July 2022 and recently promoted to Supervisor Case Manager. Her background in customer service and sales with an emphasis on team building provides her with the foundation of professionalism and perseverance with her Medicaid cases. Amanda is EXTREMELY detail-oriented and thrives on organizing her case file documents, as proven by her prompt Medicaid approvals! She expresses her enthusiasm by stating, “I love the opportunity to be a part of the Silver Lining Solutions team, to work in this office and to help other people. This job is so rewarding.” We welcome Amanda’s eagerness to grow with our company, and continue to guide our clients through the medicaid application process.

Rita Dellisola

Senior Case Manager

Rita’s wealth of experience in client support, program management, and financial records processing makes her an ideal fit for Silver Lining Solutions’ Medicaid Application Case Manager role, which she joined in May 2023. She was promoted to Senior Case Manager in 2024. Her emphasis on team building and dedication to professionalism positively influence our workplace environment. Rita’s compassionate nature ensures that she approaches her work with care and empathy, fostering strong connections with clients and colleagues alike. When she’s not in the office, Rita can often be found immersed in a good book, practicing yoga to maintain her balance, or enjoying the serenity of the beach. Rita has a strong impact on our Silver Lining Solutions team and on her Medicaid clients.

Paula Potvin

Case Manager

Paula Potvin joined our Silver Lining Solutions team in September 2023 as a Case Manager. Her kind and compassionate personality, dynamic work ethic, combined with her warm and friendly smile make her a perfect match with our company. Paula’s 20+ years of experience as an Import Agent and Supervisor provided her with the organization, attention to specific details and customer service skills necessary to exceed in processing Medicaid applications. Paula lives in Topsfield with her husband Ben and 2 children, making a very short commute to our office. Paula is a welcome addition as she assists her clients through the Medicaid application process.

Sandy Knight Villamil

Maine/New Hampshire Case Manager

Sandy joined our Silver Lining Solutions team in July 2024 as a Maine and New Hampshire Medicaid Application Case Manager. A former elementary school teacher for over 20 years, Sandy’s organizational, communication and interpersonal skills allow her to manage multiple priorities efficiently while maintaining attention to detail. Her compassionate approach ensures that client needs are addressed promptly and thoroughly, creating a reliable collaboration between our clients’ families and the nursing homes’ staff.

Beyond her professional capabilities, Sandy is dependable, and genuinely committed to helping others. Her positive attitude and client-focused mindset are valuable assets to both our team and the clients we serve.

Lucy Gucciardi

Medicaid Application Consultant

Lucy, a well-respected former MassHealth case worker with years of experience in application processing, joined our team in 2023 as a Medicaid Application Consultant. In her role, Lucy collaborates closely with our case managers to streamline the processing of application documents. She also conducts consultations with families, offering guidance on managing assets effectively throughout the Medicaid application process. Lucy’s wealth of experience in working with MassHealth applications brings invaluable expertise to our company, benefiting both our team and the families we assist. Outside of work, Lucy enjoys activities such as shopping, spending quality time with her family, and tending to her garden. We are thrilled to have Lucy on board with us and we continously look forward to the valuable contributions she makes to supporting our clients and team members.

Bruno

Welcoming Committee

Silver Lining Solutions welcomed Bruno in October 2021. He is a rescue dog and he is 2! He is a calm but loving dog who loves to run around the office and give hugs to everyone. He is super happy, so sweet, and has such positive energy in the office. He loves to welcome everyone that walks through the front door and his tail is always wagging!

Buster

Welcoming Committee

Silver Lining Solutions welcomed Buster in March 2019. He is a pure breed Boston Terrier and he is 5 years old. He has high energy and loves to give kisses and greets all of our visitors at our office with love. He is very friendly, and will most likely be the first one you meet at the door!